Outline of KAB Complaints and Appeals Handling Procedures

The figure above outlines the procedures employed by KAB for managing complaints and appeals.

An "appeal" refers to a request by a conformity assessment body for the reconsideration of any adverse accreditation decision made by KAB in relation to its desired accreditation status. Adverse accreditation decisions can include KAB’s determinations in the following four cases.

A "complaint," on the other hand, is distinct from an appeal because it does not relate to KAB accreditation decision. It means an expression of dissatisfaction addressed to KAB, regarding either KAB's activities or those of a conformity assessment body accredited by KAB. Such expressions anticipate a response.

Submission of Complaints or Appeals

To facilitate prompt and transparent handling, all complaints or appeals must be documented and formally submitted to KAB. Submissions can be made in person, by mail, or via email.

The object and content of a complaint or appeal should be as specific as possible, aiding in the smooth processing and response from KAB. If applicable, relevant information or materials are recommended to be included with the submission.